Booking terms

Tunbridge Wells 888 Taxis, High Brooms Station, North Farm Road, Royal Tunbridge Wells, Kent TN2 3XE. Telephone 01892 888888. Email info@tunbridgewells888.co.uk. Our vehicles and drivers are licensed for private hire by Tunbridge Wells Borough Council (operator licence 24/04257/TXOP5), and every driver holds an Enhanced DBS check.

Our vehicles are private hire vehicles, so every journey must be booked in advance by phone, WhatsApp, our online quote form or our online booking system. We cannot accept passengers who hail a car in the street.

• We quote a fixed price for each journey when you book. That confirmed price is the price you pay, unless the journey changes (see sections 5 and 6).
• Prices shown on our website, in adverts, on Google or repeated by third-party or AI services are a guide only. The price confirmed at booking replaces any price you have seen elsewhere.
• Prices for journeys that start and finish outside Tunbridge Wells include the mileage to reach you and return.
• Airport prices include the airport’s drop-off charge at the rate that applies when you book, passed on at cost and not marked up. Airports set these charges and can change them; if a charge changes before your journey, the difference is passed on at cost and we will tell you before you travel.
• Airport pickup prices include a flat £10 airport pickup charge instead of the drop-off charge. It covers up to 30 minutes in the airport’s short-stay car park.
• The night rate applies between 11:30pm and 6am.

About 15 minutes for local journeys and airport transfers, 24 hours for our 13 and 16-seat minibuses, and as early as possible for Christmas and bank holidays. We always try to meet your pickup time, but journey times depend on traffic and conditions and we cannot guarantee an arrival time at your destination.

If you add stops or change the pickup or destination, the price may change. We will tell you the new price before the change is made where possible.

• Normal journeys: any waiting you need (for example at an appointment or a second pickup) should be agreed with us before the journey starts, and is included in your quoted price. If the driver has to wait longer than the agreed time, a waiting charge may be added, based on how long the driver waits.
• Airport pickups: we take your flight number when you book, track the flight, and the driver plans the journey around your actual landing time. If your flight is late, the driver leaves later, so a delayed flight does not add to your fare. The driver waits outside the airport, stays in touch, and only drives into the short-stay car park once you have cleared passport control and collected your luggage.
• Airport parking beyond 30 minutes: the £10 pickup charge covers up to 30 minutes in the short-stay car park. If the driver has to stay longer because of a delay on your side after you have landed, for example lost luggage, the extra parking is charged at the airport’s published rate, passed on at cost and not marked up. The driver will tell you if this is going to happen.

• Cancelled more than 1 hour before the pickup time: no charge.
• Cancelled less than 1 hour before the pickup time, or the car arrives and the passenger does not travel: 50% of the fare is charged.
• Pre-paid or invoiced bookings are refunded on the same basis. Refunds take 5 to 7 working days.

Payment. Minibus bookings are paid in full in advance by invoice.

Damage and spoilage deposit. For 13 and 16-seat minibuses, a refundable deposit of £150 is payable in addition to the fare. It is refunded in full within 5 working days, provided the vehicle is returned in the same clean and undamaged condition as supplied.

Cancellations:

• Cancelled more than 2 weeks before the journey: no charge.
• Cancelled within 2 weeks of the journey: 25% of the total booking amount is charged.
• Cancelled within 1 week of the journey: 50% of the total booking amount is charged.
• Cancelled within 3 days of the journey: the full booking amount is charged.

Cars and vehicles up to 8 seats: cash or card at the end of the journey, or by invoice in advance for account and business customers. 13 and 16-seat minibuses: paid in full in advance by invoice.

• Please tell us the number of passengers and bags when you book so we can send a suitable vehicle. We cannot carry more passengers or luggage than the vehicle is licensed and insured for.
• Child seats: for hygiene reasons we do not supply child seats. Please bring your own. On regular school runs the seat can stay in the car; on other journeys it is returned to you at the end of the journey. Passengers are responsible for providing a suitable seat and complying with the law on child restraints.

Wheelchair-accessible vehicles are subject to availability. Please book by phone or email so we can confirm a suitable vehicle before you travel.

Drivers may refuse or end a journey if a passenger’s behaviour puts the driver, other passengers or the vehicle at risk. If a vehicle is soiled, a £100 soiling charge applies. For minibuses, see the deposit in section 8.

If you leave something in one of our vehicles, call us on 01892 888888. Lost property is handled in line with Tunbridge Wells Borough Council’s licensing requirements, which can include items being handed to the police.

Please contact us first on 01892 888888 or info@tunbridgewells888.co.uk. We reply to complaints within 5 working days.

Information about local transport, venues, schools and journey times on our website comes from public sources and was correct when last reviewed. It may change; please check with the operator or venue. Nothing on our website forms part of your booking except the price and details confirmed when you book.

Nothing in these terms affects your statutory rights as a consumer.